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Export a copy of your data, delete your account, or talk to support.

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Export all your data

Request a full copy of your data as CSV files, one per area (accounts, transactions, splits, investments, properties, credits, recurring items, goals, and budgets), bundled into a .zip and sent by email. Each movement is one line in transactions.csv, carrying its full amount. If you split a movement across categories, the split_parts column lists the parts (BOOKS:-12.5 | HOME:-74.9) and splits.csv holds one line per part, tied to the movement by the same public_id. In credits.csv, every credit carries two rates, and they are different things. current_annual_rate is the contract rate: what you entered (or what guito worked out from the index and spread when the credit was created or edited), kept exactly as it stood at that moment. effective_annual_rate is the rate the plan applies to your next instalment, and it is the one the app’s screens show. On a fixed-rate credit the two are the same. On a variable rate, or a mixed rate past its fixed period, the second follows the index at each revision, so the two differing is normal.
1

Open the user menu

Click your avatar in the sidebar and select Settings.
2

Go to the General tab

Find the Export your data section.
3

Request the export

Click Request export. You get an email with the download link when the file is ready.
For security, the download link expires 48 hours after it’s sent. After that, just request a new export.

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Delete your account

1

Open Settings -> Security

Click your avatar in the sidebar, select Settings, and scroll down to the Delete account section.
2

Tell us why

Click Delete account and choose your reason (required). We then ask one follow-up question, which is always optional. If your reason is privacy, a shortcut to export everything before deleting appears here.
3

Confirm your identity

Review what will be deleted and confirm. For security, you’re asked to confirm your identity with your current password or, if you sign in with Google, with a code emailed to you. In the mobile app on an iPhone, if you created your account with Apple, confirm with Apple, with no password or emailed code needed.
There’s a 7-day grace period. During this time you can cancel the deletion. After 7 days, all data is permanently deleted and cannot be recovered.
If you have the Plus plan, what happens to the subscription depends on where you subscribed: an App Store subscription has to be cancelled by you in the App Store. See Delete your account.

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Contact support about your data

Click your avatar in the sidebar and, in the Support submenu, select Send feedback. In the mobile app, open the menu, tap ? in the corner to open Support, and choose Send feedback. Say whether something’s wrong, it’s a suggestion or something else, and describe it. The message includes the app version, the system and your phone model, so we can tell what happened without having to ask. If the app shows Something went wrong, tap Report this problem: the message also names the screen you were on. The reply comes by email, to your account’s address.
On the Plus plan or during the trial, you can also describe the issue or request in guito’s AI assistant, which forwards your message for you. Feedback goes straight to the team.

Account security

Change your password, manage active sessions, and confirm your identity.

Security and privacy

How guito protects your data, what’s stored, and your rights over it.

Plan and billing

View and download your subscription invoices.