Email notifications

Outside guito, notifications arrive by email and, only if you allow it in the mobile app, on your phone too. Inside guito, the notifications bell shows notices about your accounts while you use it. Every email belongs to one of three groups, and you choose what you receive in Settings, on the General tab, under Notifications (click your avatar in the sidebar). In the mobile app, the path is Profile -> Settings -> Notifications.

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Notification settings

The Notifications section has one row per topic, grouped into alerts, news and offers, and emails that are always sent. Each row has an Email switch and, if you use the iPhone app with phone notifications, a Phone switch next to it. A topic guito doesn’t send on a channel has no switch there. Without a phone that receives notifications, the section explains how to get them: install the guito app on your iPhone and sign in. See Phone notifications. Some rows have no switch:

• Manual accounts to update and Investments without automatic pricing to update show In the app: they’re notices in the notifications bell, not emails.
• Missed payments has an Open Recurring link, because you turn it on for each recurring payment.
• Security and Billing and account show Always on.

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Alerts

Notices about your own data. They’re on by default and each one has its own switch. Missed payments reminders have no general switch: you turn them on for each recurring payment, in Recurring, with the Missed-payment reminders option, and they’re off by default. See Recurring movements. Turning an alert off only stops the email. The information is still visible in guito: for example, a connection about to expire still shows up in Connections.

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Manual accounts and investments without automatic pricing to update

guito doesn’t email you about out-of-date manual values. When a manual account’s balance goes 60 days without an update, or the value of an investment without automatic pricing goes 90 days without one, a notice appears in the Updates section of the notifications bell, on the web and in the app. There’s no switch to turn it off: the notice goes away once you update the balance or the value.

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News and offers

Promotional emails from guito. You can stop receiving them at any time. The newsletter and the offers and surveys only go to people who asked for them, when creating the account or by turning on the switch in Notifications, in Settings. If you have or had a paid plan, you receive them until you refuse them. First-week tips are on for a new account. You can refuse any of these emails in Notifications or with the unsubscribe link in a promotional email. Opt-outs you already set are kept. A newsletter edition isn’t sent to accounts created in the last 3 days, so a new account doesn’t get it on top of the welcome emails.

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At most 2 optional emails a week

guito sends you at most 2 optional emails in any 7 days. When you have already had 2, news and offers (the newsletter, first-week tips after the welcome email, offers and surveys) are held back and not sent. They aren’t sent later either. Alerts you keep on count toward the limit, but they’re never held back: a newsletter never costs you a missed-payment alert. The expiring bank connections email and the emails in the Always sent group don’t count.

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Always sent

Invoices and payments, security codes and new sign-in notices, and emails about your account, such as a data export or account deletion. These emails can’t be turned off, because they’re how guito tells you about your subscription and your account’s security. In Settings, Security and Billing and account show Always on.

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Security codes

guito security codes have 6 digits and expire in 10 minutes. The email identifies the request the code belongs to, such as confirming signup or recovering your password. Only enter it in the request you started in guito, and never share it with anyone. If Gmail or another email client offers a copy-code shortcut, you can use it. That shortcut depends on your email client; if it doesn’t appear, select and copy all 6 digits directly. If you didn’t start the request, don’t use the code and follow the email’s instructions.

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Emails from guito

Signup confirmation and password recovery come from noreply@auth.guito.pt, with the sender name guito. Account emails and alerts come from notifications@guito.pt. Invoices, payments and subscription notices come from billing@guito.pt. First-week tips, product news, offers and surveys come from hello@guito.pt. You can reply to these emails, including signup confirmation and password recovery: your reply reaches the support team at support@guito.pt. The account-deletion completion notice is the exception and does not accept replies.

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Stop receiving an email

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FAQ

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Related pages